CUL免责赔偿条款

1、仓库内及包裹入库丢失如何赔付

美国USPS、ONTRAC,UPS等快递公司经常送错货物,每天仓库的到货也是批量到货,批量签收, 有时候不是我们签收的货物也会显示我们签收,所以包裹妥投以CUL系统中的入库记录为准。 在美国综合电商购物平台,例如Ebay, Amazon等电商平台上 个人第三方(非Ebay、Amazon官方)发货的包裹到达CUL仓库后, CUL将不为第三方的发货包裹提供任何赔偿保障措施,对于CUL系统中有到货记录的包裹, 或者超过14个工作日没有进一步的状态更新,一直是处理中状态,包裹也未发出, 您可以申请入库丢失赔付。请到系统问题中选择--包裹理赔,格式如下:

标题写上 “入库丢失赔付”,内容依次附上,CUL客户编号、邮件地址、联系电话、美国运单号、入库日期、购物小票或者货值证明。

系统问题收到后 ,CUL开始进行受理,一旦在仓储过程中出现遗失、损毁,CUL提供每磅9美元、最高不超过100美元的赔偿,相关运费及保险费不做赔偿。 CUL确定合适您的申请真实有效后 将于7个工作日内赔偿给您。

2、保价规则

(1)对所有未投保的包裹及文件的丢失索赔,本公司最高理赔金额为$100;

(2)我公司提供2%的保价服务,根据客户填写的货物申报价值计算,例如:申报价值填写$100,将收取2%即$2的运输保价;

保费计算公式:申报价值×2%

(3)投保额上限为$60,即赔付金额最高为$3000;

(4)当客户投保额度与货物实际价值不符时,理赔金额将以较低的为准;

(5)任何有保价,保价仅针对整箱货物遗失有效。

3、不接受赔偿的物品

CUL不承担任何间接、附带、特殊或衍生的损失所产生的赔偿责任。不会就任何下列原因所引起或造成的遗失、损毁、延迟送达、误送、未送达、提供错误资料或未能提供资料负任何责任,亦不采取任何运费调整、退款或任何补偿行为。

(1) 因承运及相关人员不履行责任或疏忽而导致货物发生损毁;

(2) 因托运货物本身具有瑕疵及缺陷,如有明显破损等;

(3) 因您违反本公司所签发的运单、本条款、服务指南、或其它协议等,诸如货物申报不实、寄运货件的包装、安全保障、标志或地址书写不当或不完整;

(4) 因您违反本公司及海关相关规定和条款,包括:货物申报不实、寄运严禁入境商品被海关罚没或退运、物品超过海关规定中所限制的数量所导致的罚款、罚没及退运等;

(5)发生空难事故、公敌入侵、政府当局、法律权限、海关或检疫所官员的行为或疏忽、暴动、罢工或其它地区性争执、民众骚乱、战争或天气所带来的危险、或由非本公司所能控制事项所致,如:全国性或区域性空中或地面交通系统中断或通讯系统干扰或故障。在此情况下,本公司仍会尽合理的努力,尽快运送至目的地并完成送 件。但我们没有义务在出现此类情况时向您发出通知及承担事后赔偿责任;

(6)本公司遵循您或其他寄、收件人的口头或书面送件指示,而导致的不利后果;

(7)对于在送达时无破损且外包装基本完整的包裹,或收件人正常签收(无论是家人,门卫,同事,朋友等代签收,一律视为本人签收)的包裹,以及客人申诉包裹坏损或内件短少且不能提交书面破损及内件短少的证明,不承担责任;

(8)因清关手续或其它主管机关规定手续所致的延误;

(9)因您没有及时确认关税及税金支付延迟所致的延误;

(10)如有磁带、文件或其它存储媒体中数据的消除、或曝光底片中照相影像或音带地消除发生;

(11)因您未能提供能够支持多次转运需要的包装而造成的毁损 ;

(12)因发件人提供了错误、不完整、不正确的地址信息,无法联系收件人,而造成的重复配送所产生的费用及相关的后果;

(13)因航班延误、取消或停飞造成的货物发送延误。

4、理赔程序

(1)包裹收件破损如何赔付

客人在签收包裹时候必须当快递员面签收,如有问题立刻指出,并且到当地的邮局或者对应的快递方开具破损证明,申请破损理赔流程前请到系统问题中选择-包裹理赔,格式如下:

标题写上 “包裹破损赔付” ,内容依次附上,CUL客户编号、CUL单号、邮件地址、联系电话、邮局或相应快递的破损证明 清晰照片、货物破损清晰照片、购物小票或者货值证明。

由本公司核实后,本公司将对破损货品相应运费的2倍来进行赔偿,最高赔付金额为100美金,所产生的相应运费及保险费不做赔偿。

注意事项:

A.玻璃制品、奶粉、米粉之类的商品国际长途运输不管加固与否都不能保证运输中不发生破损,漏罐或者破罐,这几类商品不在本公司破损赔付范围内;

B.所有签收无异常的包裹,本公司不接受任何理赔申请;

C.运单未标明的物品的损坏以及丢失,本公司不负责赔偿;

D.包裹外包装未破损,内件丢失或破损,本公司不负责赔偿;

E.当收到货物时,外包装明显破损的,收件人要当场拍照取证,清点内部货物数量等;

F.未保价的订单理赔结果一律以积分形式充值入客户帐户中;

G.客户隐瞒申报或邮寄违禁品造成的海关查扣、货件丢失损毁等,公司一律不予理赔。

(2)关于货物丢失赔付

申请丢失理赔流程如下,请到系统问题中选择-包裹理赔,格式如下:

标题写上 “包裹丢失赔付”,内容依次附上,CUL客户编号、CUL单号、邮件地址、联系电话、邮局或相应快递的丢件证明 清晰照片、购物小票或者货值证明。

CUL提供丢失保险,如果您购买了保险,一旦货物在运输过程中发生丢件情况,我们会根据您当时订单中购买的保险金额,在CUL中美速递保险申报的价值以及您丢失物品的原始订单实际货值进行审核较低金额进行赔付,对您的申请核实无误后,我们会以余额充值的形式赔付到CUL账户中。如果您没有购买保险,一旦发生丢失,核定为丢失件后, 本公司提供按照丢失的包裹订单中的重量,提供每磅9美金的赔付,最高赔付额是100美金。我们会以余额充值的形式赔付到CUL账户中。

注:以上丢失赔偿,所产生的相应运费及保险费不另做赔偿。

5、理赔时效

(1) 所有索赔申请必须在派送后5个工作日之内提出,并同时提供货物发票收据及相应的配送快递的破损、丢失证明(需要有有效的盖章),以及索赔申请表。 收到书面索赔后的7-10个工作日之内给予答复。无法提供上述材料的,本公司不予理赔。

(2) 所有的赔付均以余额或者积分的形式达到您的CUL账户中的

(3) CUL账户中的运费余额和积分,不接受提现,只能作为运费使用。

(4) CUL 为客人提供免费的仓储服务,但不提供无限期的仓储服务,在库存中超过365天没有提交,支付订单的包裹将视为弃件处理.。

每一个客户从注册CUL中美速递开始起,则视为 已经接受并且同意CUL中美速递的详细条款。

附录1、 《不接受包裹破损理赔物品明细》

A. 艺术品,包括运用技术、品味或创造才能创作或开发、用于出售、陈列或收藏的任何作品, 包括但不限于,绘画、图面、花瓶、刺绣、限量发行的印刷品、美术作品、人像、雕塑、收藏鉴赏精品 、摄影负片、摄影胶版、摄影幻灯片及其它容易受损的商品或其市场价格特别容易变化或不易确定价值的商品(以及 商品的部件)等;

B. 古董,包括显示古代风格的任何商品、其历史性、年代或稀有性造成其价值者,包括但不限于,家俬、餐具、玻璃器具以及诸如钱币、邮票、运动卡、礼品及纪念品等收藏品;

C. 玻璃器具,包括但不限于,标志、镜子、陶器、磁器、瓷器、水晶、玻璃、镶框玻璃及其它易碎用品;

D. 珠宝,包括但不限于:手表和其 零件、已切割或未切割的贵重和次等珠宝或宝石、人造钻石及人造珠宝;

E. 贵金属,包括但不限于,黄金、银块、粉、沉淀物或白金 (电子机械构件除外);

F. 毛皮制品,包括但不限于毛皮衣物、毛皮装饰衣物和皮裘;

G.重量超过30~40磅的电器类(洗衣机、冰箱、音响、烤箱等)单件商品、特大型物品(滑板等)等单件物品。

附录2、 《航空禁运商品明细》

禁寄物品是指国家法律、法规禁止寄递的物品,已经海关查出,一律罚没。常见的有:易燃易爆类(指甲油、香水、香薰、打火机、压力铝罐包装的物品如防晒喷雾、生发剂等);动植物标本类(动物头骨、标本、兽皮等);货币;武器刀具类(瞄准镜、枪管、匕首、弓箭、仿真武器模型等)等等,具体范围请见以下明细:

A.各类武器、弹药,管制的刀具。如枪支、子弹、炮弹、手榴弹、地雷、炸弹等;

B.各类易爆炸性物品,金属气压罐装的物品。如雷管、炸药、火药、鞭炮等;

C.各类易燃烧性物品,包括液体、气体和固体。如汽油、煤油、桐油、酒精、生漆、柴油、气雾剂、气体打火机、瓦斯气瓶、磷、硫磺、火柴等;

D.各类易腐蚀性物品。如火硫酸、盐酸、硝酸、有机溶剂、农药、双氧水、危险化学品等;

E.各类放射性元素及容器。如铀、钴、镭、钚等;

F.各类烈性毒药。如铊、氰化物、砒霜等;

G.各类麻醉药物。如鸦片(包括罂粟壳、花、苞、叶)、吗啡、可卡因、海洛因、大麻、冰毒、麻黄素及其它制品等;

H.各类生化制品和传染性物品。如炭疽、危险性病菌、医药用废弃物等;

I.各种危害国家安全和社会政治稳定以及淫秽的出版物、宣传品、印刷品等;

J.各种妨害公共卫生的物品。如尸骨、动物器官、肢体、未经硝制的兽皮、未经药制的兽骨等;

K.国家法律、法规、行政规章明令禁止流通、寄递或进出境的物品,如国家秘密文件和资料、国家货币及伪造的货币和有价证券、仿真武器、管制刀具、珍贵文物、濒危野生动物及其制品等;

L.包装不妥,可能危害人身安全、污染或者损毁其他寄递件、设备的物品等;

M.各寄达国(地区)禁止寄递进口的物品等;

N.其他禁止寄递的物品。

I. TERMS OF SERVICE. CulExpress.COM will provide the Member with a U.S. street address for his/her use in the U.S.A.

1. CulExpress.COM's services consist of receiving the Member's package or merchandise, sorting it, repacking it, transporting it to the Member's country and delivering it to the Member's specified local address during regular business hours.

2. Any charges generated directly from this activity, such as taxes, customs duties and service fees presently in effect or established in the future, will be the responsibility of the CulExpress.COM Member.

3. Shipping charges are based on weight, but Dimensional weight may apply on bulky, lightweight packages.

4. Insurance costs for merchandise shipments are based on the insured value. All shipments receive $100 of insurance for free, included in the shipping costs. Each additional $100 of insured value costs $2 USD. All claims are reviewed individually and any claim payment will be based on the declared value, the insured value and is subject to the terms and conditions of the particular carrier’s airwaybill (s). 

5. CulExpress.COM claims for lost or damaged merchandise must be filed within the published time limits of the particular carrier. Claims are considered filed when fully completed claim form, photographs, and receipts are received by CulExpress.COM. Claims are reviewed individually and this review process will take a minimum of eight weeks. Specific commodities have limits of liability in case of loss or damage including televisions, computers, electronics, jewelry, figurines, furniture and lighting regardless of Declared Value or Insurance paid. Claim liability for damage is limited to the lesser or either Declared Value, Proof of Purchase or Specific commodity liability limit. Claim liability for damage to items prepackaged by manufacturer will be limited, including all such commodity groups listed above.  Failure to file a completed claim within the carrier time limit will invalidate the claim.

6. There is no charge to maintain a Standard Account. Charges are only incurred for initial set up, shipping or other shipping related services provided.

7. Activation of your U.S. address and/or its use after the effective date hereof will represent your acceptance of this agreement and the authorization to charge your credit card for all your future charges.

8. CulExpress.COM reserves the right, at its sole discretion, to change, modify, or otherwise alter these terms and condition anytime. Please review the terms and conditions periodically. Your continued use of site following the postings of changes and/or modifications will constitute your acceptance of the re-terms and conditions.

9. Illegal activity is not permitted by CulExpress.COM. Any legal fees incurred by CulExpress.COM enforcing the laws of the U.S. against a customer or potential customer will be the financial responsibility of the customer. See below regarding Compliance and Indemnification.

10. The CulExpress.COM Member is responsible for and warrants its compliance with all applicable laws, rules and regulations, including, but not limited to, the export laws and government regulations of any country to, from, through or over which the CulExpress.COM Member shipment may be carried. This responsibility includes, without limitation, determining any and all applicable license requirements, including without limitation US Department of Commerce export licenses, US Department of State export licenses and any and all import license requirements of the destination country, and obtaining same. The CulExpress.COM Member agrees and acknowledges that the Member shall purchase any and all merchandise from United States sellers under an ex works agreement and that the CulExpress.COM Member agrees to furnish such information and complete and attach such documents as necessary to comply with any applicable laws, rules and/or regulations, including notifying the United States Principal Party In Interest, as defined by the United States Foreign Trade Statistics Regulations, in every transaction generated by Member of the ultimate destination of any items ordered by Member and gathering and providing to CulExpress.COM all required information for export purposes from the United States Principal Party in Interest including without limitation the Export Control Classification Number and, if a Shipper's Export Declaration (S.E.D.) is required, the USPPI's tax identification number.

11. Member represents and warrants that the Member is the end user of any and all merchandise that the Member requests shipped to Member's address and that any and all merchandise Member requests shipments will be used in the country that the Member requests shipment to and that Member will not re-export to a different destination.

II. POWER OF ATTORNEY AND APPOINTMENT OF CULEXPRESS.COM AS MEMBER'S AGENT. 

CulExpress.COM Members must appoint CulExpress.COM as the agent for the CulExpress.COM Member for the performance of customs clearance, preparation of shipping documents, with full power of attorney to act as such an agent of the CulExpress.COM Customer to the extent allowed by law for the specific purposes enumerated in this Section, including without limitation preparation of a certificate of origin, an SED, ($25 charge for preparation of SED if required) airway bill or any other document required to ship merchandise to Member. If a Shipper's Export Declaration (S.E.D.) is required, or preparation of a Certificate of Origin ($10 charge for preparation of COO if required) for goods manufactured and originating within the United States on behalf of the CulExpress.COM Member when one is required, CulExpress.COM will file the required export information on behalf of the CulExpress.COM Member as its agent pursuant to this section. The CulExpress.COM Member must acknowledge that it has a duty to and is solely liable for providing all information required by United States' laws and regulations, including without limitation, information required by 15 CFR sec. 30 and maintaining all records as required under the customs or other government agency laws; CulExpress.COM assumes no responsibility to act as a record-keeper or record-keeping agent for the either the Member or the USPPI. The Member is responsible to supply to CulExpress.COM all information regarding the USPPI, including its name and employer identification number (EIN), and the ECCN, Schedule B classification and all other information required under a routed export transaction as described in Title 15, Code of Federal Regulations, Part 30, the Foreign Trade Statistics Regulations(FTSR).

III. INDEMNIFICATION. The following is the indemnification required by CulExpress.COM from its members: 

The CulExpress.COM Member agrees that it will remain liable for and indemnify, defend and hold harmless CulExpress.COM and its shareholders, officers, directors, agents, partners, employees and independent contractors, at all times from the date hereof forward, from and against any and all claims, actions, damages, awards, liabilities, losses (including consequential losses), judgments, penalties, interest, fines, expenses, and/or other costs (including attorneys' fees and court costs) arising by reason of the execution hereof or the consummation of the transactions contemplated hereby, including without limitation those arising from or relating to:

1. any negligent action or omission of Member or any of the Member's employees, contractors, agents or any other person acting under Member's supervision or control prior to, as of, or following the date hereof;

2. any inaccuracy or breach of any representation or warranty made by Member in this Agreement or any other document or instrument executed or delivered by Member in connection with this Agreement or any breach or non-performance of any covenant or agreement made by Company in this Agreement or any other document or instrument made by Member in connection with this Agreement;

3. CulExpress.COM's preparation, determination or execution of the documents (including international air waybills) or any other document necessary for transportation, including, but not limited to shipment addressing, routing, classification, licensing requirements, and value of goods/documents and value for carriage, except for claims arising solely from the gross negligence or willful misconduct of CulExpress.COM;

4. CulExpress.COM Member providing to CulExpress.COM any information or documents, including without limitation any inaccurate or false information or documents;

5. CulExpress.COM Member's failure to comply with the terms hereof or any U.S. or other jurisdiction's law applicable to the exportation or importation (into the destination country) of such shipments.

The Member acknowledges that the foregoing provisions are a material inducement to CulExpress.COM to and enter into this Agreement and the transactions contemplated hereby, and shall survive termination of this Agreement.

 

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